Al-Astora Online – IT & Digital Services Company
Website: https://alastora.shop
Email: info@al-astora.online
Phone: +967772462626
Location: Sayun Street, Sayun, Hadramaot, Yemen
Last Updated: June 2025
At Al-Astora Online, your privacy and the security of your personal data are of utmost importance to us. This Privacy Policy explains in detail how we collect, use, protect, and share information about you when you visit or interact with our website and services. By accessing https://alastora.shop, you agree to the terms outlined in this policy.
We are fully committed to complying with applicable data protection regulations, including the General Data Protection Regulation (GDPR) where applicable.
Al-Astora Online is an active IT and digital services company operating in Yemen. Our services include:
Electronic application top-up
Digital game recharge
Issuance and recharge of electronic payment cards
Mobile SIM card sales
This may include:
Name
Email address
Phone number
Payment information
Information submitted via contact or order forms
We collect this data when you:
Fill out forms on our website
Contact us by email or phone
Purchase a service or product
Subscribe to our newsletter
When you visit our website, we automatically collect technical data such as:
IP address
Browser type and version
Operating system
Device type
Pages visited and time spent
Referring websites
We use cookies and similar tracking technologies to enhance user experience and analyze website usage. For more information, see section 8 on Cookies.
We process personal data under the following legal bases:
Consent – When you explicitly agree (e.g., subscribing to a newsletter)
Contractual necessity – To provide services you requested
Legal obligations – To comply with regulations (e.g., tax and invoicing laws)
Legitimate interests – To improve our services, marketing, and user experience
We use the information collected for purposes including:
Processing orders and transactions
Delivering digital and physical products
Communicating with you about orders or inquiries
Sending promotional and service-related messages
Improving website functionality and performance
Preventing fraud and ensuring security
We do not sell or rent your personal data to third parties.
We may share your data with trusted third parties only when necessary:
Payment processors (e.g., banks, gateways)
Delivery and logistics partners
Technical service providers (e.g., website hosting, analytics tools)
All partners are contractually required to protect your data and only process it according to our instructions.
We retain personal data only as long as necessary for:
Fulfilling the purpose for which it was collected
Complying with legal and contractual obligations
You may request deletion of your data unless we are legally required to retain it.
Our website uses cookies to:
Remember user preferences
Enable core website functions (like shopping cart)
Analyze usage patterns (via tools like Matomo)
You can disable cookies via your browser settings. However, doing so may impact your experience.
We use Matomo Analytics, a GDPR-compliant, self-hosted analytics tool. All IP addresses are anonymized before storage. No tracking data is shared with third parties.
We implement technical and organizational measures to protect your data against unauthorized access, loss, alteration, or destruction. These include:
SSL/TLS encryption for payment and contact forms
Secure servers and firewalls
Regular software updates and monitoring
Under applicable data protection laws, you have the right to:
Access your data
Rectify inaccurate or incomplete data
Erase your personal data (right to be forgotten)
Restrict or object to certain types of processing
Data portability – request a copy in a standard format
Withdraw consent at any time (without affecting past lawful processing)
To exercise any of these rights, contact us at:
📧 info@al-astora.online
📞 +967772462626
If you sign up for our newsletter, we will only use your email address to send relevant updates and promotions. You can unsubscribe at any time using the link in the email footer or by contacting us directly.
Our website may contain links to external sites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of those websites separately.
Although our primary operations are in Yemen, some of our service providers may be based in countries with different data protection standards. We ensure that appropriate safeguards (e.g., standard contractual clauses) are in place for any such transfer.
Our services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected such data, we will delete it promptly.
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage users to review it periodically.
If you have questions about this policy or would like to exercise your rights, contact us at:
📧 info@al-astora.online
📞 +967772462626
🌐 https://alastora.shop